Policies and Shipping

Although I have a SHOP POLICIES  page at AZTECA DESIGNS BOUTIQUE, I am going to dedicate this page on my blog to these questions and concerns, as it is a big part of being comfortable about making purchases on-line! Thank you for taking the time to read this page. If you have any questions after reading this, please use the contact form provided, or follow the link to Azteca Designs Boutique and contact me there.

RETURNS, REFUNDS, EXCHANGES

Because of the handcrafted and individual nature of my work, creating EXACT duplicates is not always possible, although there are several pieces listed in my shop which I create multiples of for bridal parties and mother/sisters/friends gifts. However, because of the uniqueness and limited availability of my pieces, I cannot usually issue a refund, except returns, or handle exchanges. However, these issues will be handled on a case by case basis, and exceptions can and will be made if the circumstances warrant it,  as we strive for customer satisfaction. I have recently found it necessary to require a $5 restocking fee for returns on acceptable items. This covers packaging and relisting fees and other expenses related to a return. I realize this is inconvenient for you, but it helps to prevent me as a small hobbiest/business owner from being taken advantage of.  I  encourage you to read item descriptions carefully, and contact me with any questions you may have PRIOR to making a purchase! If you need additional photos or measurements of an item, I can, in most cases, accommodate you! This is the joy and convenience of shopping with small business owners and artisans! I understand that purchasing on-line can be a nerve wracking thought for some. It is my hope and desire to alleviate as much of your trepidation as possible, and encourage confidence in your on-line and personal shopping experience with Azteca Designs Boutique. My shop on Zibbet accepts PayPal, along with other major credit cards, to help the transaction go smoothly and securely! I also want to again encourage you to contact us with any and all questions and concerns, and follow this link FACEBOOK FAN PAGE to follow us on Facebook, and get to know me better! 

DISCOUNTS

Discounts are a rarity – however, I do occasionally run a sale or offer a coupon/discount code! Keep an eye out for these notices by subscribing to my blog! 

GIFT WRAPPING

ALL of my pieces, unless otherwise noted in the listing, ship with complimentary gift packaging featuring my brand and logo. All of my earrings come on hand crafted and printed cards, with my shop brand. Jewelry sets and some necklaces will come in a jewelry box with white batting, and it will be tied  and tagged with my shop information. I will provide a blank gift tag at no extra charge if you leave a note for me at check out. Bracelets will come in a variety of boxes, depending on size and availability.  All items are then padded with tissue paper and mailed in bubble mailers to enhance protection during shipping. I will be more than happy to accommodate special gift wrapping requests other than what I have listed above, at an upcharge  of $5.00. If you wish for me to add this to your order, please contact me prior to your purchase. 

SHIPPING

Everything listed in my shop ships for the great price of $3.25  for your ENTIRE order within the continental US! My shipping rates include FIRST CLASS postal shipping, AND a tracking number! Shipping to Canada is a flat rate of $10.00 for your entire order, (no large order discounts) for First Class USPS service.  As soon as I print your mailing label and ship your order,  you will receive an e-mail alerting you to the fact that your order has been shipped. Zibbet will also notify you of the action. If you request it by sending me a message, I would be more than happy to send you the tracking number directly, as well. WE WILL SHIP TO OTHER COUNTRIES!!! If your country is not listed under the shipping profile on my website, please contact me with the item(s) you wish to purchase, as well as your shipping address, and I will adjust shipping costs accordingly and create a shipping profile for you! I will then notify you that you may make your purchase! We can not accept responsibility for any lost or damaged goods during shipping, but please contact us if you have any issues as we handle these instances on a case by case basis. Most likely, we will refer you to the US Postal Service, but we need to know about any problems so that we can deal with it from our end as well.  You will have your tracking number to work with.  

EXPEDITED SHIPPING

We can absolutely expedite your order! Upon special request, we will ship your order PRIORITY MAIL for an added charge of $4.60, which includes $50 insurance.  If you need your order shipped  OverNight, we will calculate cost and charge you accordingly, but it usually runs about $20.00. This does include a tracking number, and $100.00 insurance. For ALL special requests, please contact me PRIOR to making your purchase! 

PRODUCT INFORMATION

Non Tarnish copper wire has a clear enamel coating baked on to prevent tarnish. This also makes it safe to use in ear wires – even for sensitive ears! I’ve had customers tell me that my copper earrings are the only ones that haven’t irritated their otherwise sensitive ears.  The larger gauges of copper wire that I use are reclaimed  and raw copper. In some pieces I give it a patina for an earthy rustic look, and then seal it. I am proud of the fact that Azteca Designs Boutique is helping to recycle even a small amount of this copper! 

Argentium Sterling silver is a modern sterling silver alloy which modifies the traditional alloy (92.5% silver + 7.5% copper) by replacing some of the copper with the metalloid germanium. As it contains at least 92.5% ( It is 93.5%) silver content of the traditional alloy, it is still referred to as sterling silver. It is much stronger than traditional sterling silver, and is very tarnish resistant – so much so that it is sometimes advertised as non tarnishing.
I purchase my wire and metal supplies from a US based reputable company, helping to support handcrafted and US business owners. My supplier guarantees that his Argentium Silver wire is 93.5% pure silver, is made in the USA, and is nickel and lead FREE!

Bronze and Brass is all left natural, or treated with patina and sealed. They are solid metals, and are beautiful in organic rustic designs. All bronze and brass is lead and nickle free, and made in the USA.

About Turquoise:
The Power of the Stone
Turquoise is one of the official birthstones for the month of December, and is heralded as the stone of communication. It encourages enthusiasm, thus inspiring new projects and bringing to light undiscovered artistic abilities. Turquoise also provides understanding and encourages attention to detail while attracting prosperity and success.
It is mined across the globe, and each location yields specific stone colors and characteristics ranging from the bright sky blue-matrix free Sleeping Beauty turquoise from Arizona to the rough, organic yellow colors and heavy matrix mined from Africa.
Chalk turquoise is a form of natural turquoise that has a white chalk-like consistency. It has the same chemical composition as turquoise, only without the copper (it’s the copper that causes the blue turquoise color). It is dyed pleasing colors and stabilized to produce beads that are hard enough to use in jewelry.

Other Stones and Gems: I use a variety of other stones and gems in my designs – most of them purchased from Magpie Gemstones! They are of superior quality, and although the cost will reflect this, you can be assured you are getting a genuine and lasting high grade gem or stone! 

SUBMIT QUESTIONS, COMMENTS

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Metalsmith/Artist Jewelry and Specialty Components

%d bloggers like this: